Accessing thermostat via iPhone

[Kenaidbackman]

I’ve had my thermostat for a year and all’s been fine until yesterday; I clicked I the Nest app but instead of the screen showing the heating option on the left and hot water on the right, I was asked to log in via Google. I did this and the screen now shows Home, and below it a + sign to add product. This is both from mi iPhone or iPad. I’ve tried removing ad reinstalling the app but no difference. The ‘stat is connected to the internet (as is the iPhone). I tried Add Product and took a picture of the QR code and am then asked to enter the 7 digit number shown on the ‘stat, but all I get is ‘already connected’. Help!

[MplsCustomer]

@Kenaidbackman

Are you logging into the Google Nest app with the same Google account you previously used to login? The results you're describing are what would happen if you logged into the Google Nest app with a Google account that had never been used with Google Nest products before.

[EdwardT]

Hi folks,

@MplsCustomer, thanks for the help!

@Kenaidbackman, howś it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[EdwardT]

Hey Kenaidbackman,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Kenaidbackman,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward