Hey there TigerTime,
I'm sorry for the late response here, but I wanted to hop in here to see how we could help.
I would suggest posting this in the Google Assistant Forums as they would be able to help more with this issue.
Please let me know if you have any further questions or concerns.
I appreciate you letting us know that they are deferring you back to us. Unfortunately this is something that only they can take care of. I would suggest having them escalate the issue to a Product Specialist within their community. The person who referred you back here, is only a Product Expert, not a Product Specialist who can help you.
Please let me know if you have any further questions.
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,