Air conditioning comes on instead of heat.

[Reno68]

When heat should be coming on air conditioner turns on instead.

[Anonymous]

When did your heat stopped working?

[Reno68]

First time I tried it

[Anonymous]

Is this newly installed thermostat? Were there some changes made with your HVAC system, WiFi settings recently?

[Reno68]

Yes newly installed used wiring from old thermostat and copied to nest

[Anonymous]

Do you have a photo of your old wiring set up and with the nest thermostat wiring set up?

[Reno68]

Won’t let me post pictures 

[Anonymous]

Can you explain which wires you have? How many are they and which letter are they connected to?
For example, you have (Y,G,W,C, R)

[Reno68]

Old thermostat yellow into yellow, green into green white into white, but blue wire into R. Have red wire but not hooked into anything. I did the same on nest.

[Anonymous]

The red wire might mean something to your situation now. Does your wire have labels? If until this day, nothing seems to be working, you might want to hire a technician to help you with this.

[Reno68]

Thanks will contact a tech

[Markjosephp]

Hi folks,

I wanted to stop by and see how I could help.

Thanks for the assistance, @Anonymous.

@Reno68, I wanted to ensure that everything was covered here. How's your thermostat? Were you able to figure out what the red wire meant? Also, have you tried contacting an HVAC technician?

To isolate:

• What type of Nest Thermostat do you have?
• Does the thermostat screen indicate that it’s actively calling for heating?
• What type of furnace do you have? (gas, electric, etc.)
• Did you select the correct fuel type?

I'll look forward to your response.

Best regards,
Mark

[Reno68]

I did everything they said on video.

[Markjosephp]

Hi there,

Thank you for trying other ways. How's it? Did that help? Also, to be sure, please let me know the details above so we can determine what might cause the issue.

Keep me posted.

Best regards,

Mark

[Markjosephp]

Hello Reno68,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Reno68]

Nothing worked had to disconnect and put old one me back on.

[Markjosephp]

Hi there,

Thanks for getting back to us and for updating us.

It is never desirable for the thermostat to indicate heating while really blowing cold air, but it appears it's about the configuration during the set-up. If you ever change your mind, we'll be here to help.

Best regards,

Mark

[Jhonleanmel]

Hey folks,

We appreciate your help here, @Markjosephp.
@Reno68, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

[Reno68]

Yes and used that wiring on the Nest 

[Anonymous]

Can you attach that here pls?