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Nest Learning Thermostat screen not level

Tanquen
Community Member

With the back plate level the display is turned to the left. I've turned the backplate but it's not enough to correct the display.

7 REPLIES 7

CoolingWizard
Silver Product Expert
Silver Product Expert

That sounds like a manufacturer defect in assembly.  Do not fight it, contact Google Nest for a product return and get a new one.  

Ken, The AC Cooling Wizard 

NestPro and HVAC company owner

Hey folks, 

We appreciate your help here, @CoolingWizard.
@Tanquen, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

Tanquen
Community Member

I'd hate to go through a replacement just for that. There are some screws on the back and was wondering if I can adjust it that way or is the screen connected in such a way that it can not be rotated and the back reattached. 

Jhonleanmel
Community Specialist
Community Specialist

Hi Tanquen,

 

You will need to have that replaced as the display's orientation cannot be changed.

 

Thanks,

Mel

Hi Tanquen,

Checking in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Hi Tanquen,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel