Alexa Not Showing In Partner Connections

[RNeedham]

I switched internet providers and now I cannot connect my Neat to Alexa. It’s not showing in partner connections through the Google Home app. And Nest doesn’t show as an available connection option in the Alexa app when I try to add a thermostat.

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some details, and troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[RNeedham]

Hi Jake,

I'm still experiencing this issue and the troubleshooting steps didn't work.

Thanks,

Ryan

[Jake]

Hey there,

I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you managed to fill out the form. Please let me know, as I want to ensure you are in contact with our team.

Best regards,
Jake

[RNeedham]

Yes, I did immediately. I haven’t heard a response yet. 

[Jake]

Hey there,

Sorry for the late reply. I wanted to check in with you, and ensure you have gotten a reply from our team. Please let me know, as I want to ensure you are being helped.

Best regards,

Jake

[RNeedham]

Nope, no follow up yet. Very disappointing. 

[Jake]

Hey there,

I am sorry to hear you still have not heard from our team. Do you mind me asking if you could please fill out the form once more, and let me know once that has been done? 

Best regards,

Jake

[RNeedham]

I just submitted the form again. 

[Markjosephp]

Hi folks,

Thanks for helping, Jake.

@RNeedham, we received your form. Thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Best,
Mark

[RNeedham]

Thanks, looking forward to getting help. 

[Markjosephp]

Hi RNeedham,

No worries! Thanks for your patience with us. I'll go ahead and lock the thread within 24 hours. Please be on the lookout for an email from us in your inbox soon.

Thanks,

Mark

[RNeedham]

Hello,

I still have not received a response. 

[Markjosephp]

Hello RNeedham,

I apologize for any inconvenience this has caused you by not receiving a response from the team. I'd love to help.

I was able to review the case and see an email sent to you with details on how to further assist you with integrating your Nest Thermostat with Alexa. Please check the spam or junk folder for any misrouted emails from us and let me know if you find one.

Regards,

Mark

[RNeedham]

No, I have nothing in my junk folder.

[Markjosephp]

Hey there,

Thanks for checking. No worries! To better assist you with integrating your Nest Thermostat with Alexa, please fill out this form so you can get in touch directly with our team. If there’s anything else I can help you with, please let me know. Otherwise, I'll close this thread within 24 hours.

Regards,

Mark