01-02-2023 12:51 PM
During initial setup, the application want to create a nest network as I don’t have any other devices. When I try to create it, I am getting a cannot connect to the cloud error message. I have a fine personal gmail. The device is working fine but not connected to anything so no difference currently to my old thermostat
01-09-2023 09:42 AM
Hello FraserChuck,
I'm sorry to hear that you're having issues adding your thermostat to your account. I'd be happy to take a look into this for you.
Usually this message only appears due to connection issues. To isolate:
Please try the troubleshooting steps here and let us know if that helps.
Regards,
Mark
01-12-2023 10:38 AM
Hey there,
I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.
Thanks,
Mark
01-13-2023 10:41 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake
01-13-2023 01:52 PM
Jake, we got the Nest thermostat linked up. All good for now.
01-18-2023 11:07 AM
Hey there,
I am glad to hear you are good to go. I am going to go ahead and lock the thread at this time. If you have any questions from here, please feel free to create a new post.
Best regards,
Jake