Alexa & Google Nest

[ParkerBears0]

Hi there,

I have my Google nest thermostat connected to my alexa network however over the last couple of days I have found that when I ask Alexa to increase the temperature it changes the mode from ‘heating’ to ‘off’. What is going on, can anyone help. 

I have completed a thermostat factory reset.

cheers Phil

[TheRedBaron]

Exactly the same here. Whenever I give either of my two NEST thermostats a command from Alexa to change anything to do with temperature. Alexa will state she has done what I asked but Thermostats go OFF.  Now I can see you have the same problem this indicates a Google problem. 

[TheRedBaron]

So I went on support chat this morning with Google and the conclusion is that this is an Alexa issue, not Google. Have submitted feedback to Alexa support. Fingers crossed they sort it. 

[TheRedBaron]

There’s more to report today. In my Alexa app both of my NEST thermostats are “Unavailable “ stating “There was a problem”. I wonder if the Alexa dev team are updating the Skill after I reported the issue? We’ll see. 

[Markjosephp]

Hi folks,

I'm sorry to hear about the issues that you're having when trying to control your Nest thermostats with Alexa. I'd love to help.

Please fill out this form so we can take a look into this and let me know once you're done.

Best regards,

Mark

[TheRedBaron]

I’ve already had a lengthy chat with support a few days ago who said they would be escalating. Nothing heard back yet. 

[Markjosephp]

Hi TheRedBaron,

Uh oh! I'm sorry if you haven't heard any updates yet. To help you with this further, please let me know if you were able to fill out the form.

I'll look forward to your response.

Best regards,

Mark

[aatienza]

Hey there,

It's us again. Were you able to fill out the form? Since you've reached out to our chat support, could you provide the case ID instead so we can take a closer look?

I appreciate the help, Mark.

Thanks,

Archie

[TheRedBaron]

Hi Archie.  I have just filled in the form.

[Markjosephp]

Hi folks,

I appreciate the follow-up, @aatienza.

@ParkerBears0, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

@TheRedBaron, thank you for your patience with us. We've created a case for both of you. Your issue has been escalated to our upper support team, so be on the lookout for an email from us in your inbox soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Best regards,

Mark