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App is no longer showing my thermostats

Dmoirao
Community Member

I no longer can use the app to control the temperature 

5 REPLIES 5

Jhonleanmel
Community Specialist
Community Specialist

Hi Dmoirao,

 

Thanks for posting.

 

A few questions: which app are you referring to, Home app or Nest app? What Nest Thermostat do you have? Check this link to know what thermostat you have.

 

Best,

Mel

Dmoirao
Community Member

The Nest App, Nest learning thermostat.

Jhonleanmel
Community Specialist
Community Specialist

Hi Dmoirao,

 

Thanks for getting back to us. Is the email you used to setup your Nest Learning Thermostat the same one signed in to your Nest app?

 

Best,

Mel

EmersonB
Community Specialist
Community Specialist

Hi everyone,

@Dmoirao how's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. So that we could take a closer look and assist you further.

I appreciate the help, Mel.

Regards,
Emerson

Markjosephp
Community Specialist
Community Specialist

Hi Dmoirao,

 

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

 

Thanks,

Mark