App not talking to thermostat issue

[Andy17]

Hi

my app is not talking to thermostat.

I’ve restarted device , Wi-Fi hub even re-download app from App Store , nothing.

thermostat is connected to Wi-Fi hub but nothing on app .

can anyone help please.

[Sofia_]

Hi, I've had the same issue - my thermostat is connected to the WiFi, all fine. It keeps showing as offline on my phone so I can't control it from the phone. If I play with the thermostat it reconnects to the app..

So far I've done a reset on the device, reinstalled the device on the app, no luck..

Mine is a Nest learning thermostat..

[dawnhankey]

I’m a first time installer and when I turned my power back on to get the device into Google home it says it doesn’t recognize a device. I restarted and turned off evrything. Not t sure what to do.

[Markjosephp]

Hello everyone,

I'm sorry for the trouble this may have caused — let's see what's going on.

@Andy17 and @Sofia_, I found a helpful article with some troubleshooting steps for when your thermostats are showing "offline" in the Nest app. Please let me know if that helps or if the issue still persists.

@dawnhankey, It appears that you're having issues adding your Nest Thermostat to the Google Home app. To avoid confusion on this thread about thermostats going offline, please create a new post so we can better assist you.

Best regards,

Mark

[Markjosephp]

Hello folks,

I'm checking back in — how's it going? Do you still need our assistance with your thermostats that went offline? Let us know so we can assist you right away.

Regards,

Mark

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[Sofia_]

Hi, sorry for slow reply

It appears to have fixed itself... not sure how, but now seems to be working...

Thanks for your help!

[Jhonleanmel]

Hey there, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel