App on phone and Alexa? Not doing a thing?…

[AndyD2574]

Help…..please….multiple emails to helpdesk and 3 calls and not a thing to fix this issues….no promised email from them…..basically washed their hands of this issues? 

thermostat works fine as a thermostat but iPhone app and Alexa does nothing…..factory reset everything, restarted, deleted app, re-installed and just constantly ‘off line’ so can’t remotely control the thermostat……never had this with hive? 
any ideas as on verge of removing whole system and re-installing hive that works? 

[AndyD2574]

Anyone else have this as nest simply doesn’t work on an iPhone with the app? 

[AndyD2574]

Tried changing networks, used a booster……thermostat stable and works independently but just nothing via app on phone……please do help before I put hive back in. Many thanks 

[ferunjack72]

Since you've already tried the reset and reinstall, I’d recommend checking your network settings to make sure there’s no connectivity issue with your Wi-Fi or any firewall blocking the app. Also, double-check pure shayari if the thermostat is running on the latest firmware. Sometimes a small software update can resolve these issues.

[GabrielaG]

Hi AndyD2574,

Thanks for reaching out to the community. I am sorry that your app is not working properly with your Alexa, but no need to worry; help is here.

We appreciate your efforts to connect the thermostat with Alexa multiple times. Google offers a Smart Home skill to control Google Nest products with Amazon Alexa.

Please try the following troubleshooting steps below:

• Tap Settings 
• Tap Services > Partner Connections.
• Tap Amazon Alexa.
• Turn on permissions for your new device.
• Say, "Alexa, discover my devices."

I'm waiting for your response; any additional details are helpful.

Best regards,

Gabriela