09-06-2021 05:44 AM
App shows offline and thermostat shows connected
09-06-2021 06:31 AM
Want to piggie back since I’m also having this issue. Strangely I’m able to command the thermostat through my Alexa app/device.
09-10-2021 02:02 PM
Hey there,
Sorry to hear about the issues with your app and thermostat, I know it can be confusing, but I'm happy to help.
I have some questions and troubleshooting step that I would like you to try:
Here are some troubleshooting steps I would like you to try:
Let me know how it goes.
Best regards,
Garrett DS
09-13-2021 03:31 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
09-14-2021 03:51 PM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS