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App won’t connect for thermostat

DAmico
Community Member

Suddenly can’t connect to app. Thermostats show offline. 

7 REPLIES 7

gpugliese
Community Member

Looks like it might be back now.  Definitely appears to be a widespread issue, not just you.  I am still having issues accessing my Nest Cameras in Google Home App, but everything else seems to be up again now.

creedus1
Community Member

Not back same issue Nest app not logging in. In process of applying latest update for June will check after that is completed.

There is a massive Internet outage impacting Google, Cloudflare, Spotify... so far

mayorblurps
Community Member

FWIW, first my doorbell went offline. Then my Nest thermostats despite being connected to WiFi and server. Everything was offline for a while. Now doorbell back up and 1 of 2 thermostats. I WISH there was a main site to notify of server/app issues so I can avoid troubleshooting devices that have no problems and purely on Google's end. 

Nathbrow
Community Member

There are currently widespread issues across almost all of Google services. They're working on getting services back up and running.

rskolin
Community Member

I’m having the same issue with my Nest thermostat. Been down for a few hours on the app. Fortunately, the thermostat still works fine; just not the app. 

moralesvicente
Community Specialist
Community Specialist

Hey folks, 

 

Thank you for contacting the Google Nest Community Forum. We understand there was an issue affecting several features of the Google Home and Nest apps, and we appreciate your patience.

The situation has now been resolved. If you experience any issues, please restart your device and try again. If the same behavior persists after restarting, please report back.

 

Best regards,

Daniel