Battery not charging

[Janconnard]

I have had my Nest for 9 months and it won’t charge. Says battery low

[zoeuvre]

Hi there, 

Thanks for posting here in Community and I'm sorry to hear about the situation. Can you help me with your Nest Thermostat's power reading?  

1. To open the Quick View menu, press the thermostat’s ring.
2. Choose Settings.
3. Turn the ring to highlight Technical Info then press the ring to select it.
4. Select Power
   • VOC
   • VIN 
   • IIN

I'll look forward to your response.

Thanks, 

Zoe

[Kthib3187]

I have the same issue but I can't get it to turn back on. I believe all 3 on mine were between 28-31

[Jenelyn_O]

Hi there,
 

@zoeuvre, thanks for your help.
 

A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Have you recently experienced power outages in your area? Do you see any blinking light on your thermostat?
 

Best,

Jenelyn

[Markjosephp]

Hi Kthib3187,

I'm checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

Regards,

Mark

[Kthib3187]

Yea still having issues but another specialist is helping me on another thread. Thanks for your help

[Markjosephp]

Hi Kthib3187,

I came across your other thread, and I saw some of the details you've answered. I wanted to ensure that everything was covered here; please fill out this form with the needed information and let me know once you're done.

Thanks,

Mark

[Jenelyn_O]

Hello Kthib3187,

Chiming in — were you able to fill out the form? Please let us know once you're done.

I appreciate your help, Mark.

Best,

Jenelyn

[Kthib3187]

Yes I submitted the form

[Markjosephp]

Hi Kthib3187,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. So please check your email from time to time for the updates. Also, this thread will be locked within 24 hours.

Regards,

Mark