Battery replacement

[UnicornDreamz]

I stopped using my thermostat when the bill spiked and it stopped communicating with my WiFi. 

this was after 8 months and now just over a year it won’t even power on if I wanted AC. Nothing lists how or where to get and change a battery making this far more inconvenient than expected 

[MelbaDT]

Hey UnicornDreamz, 

Sorry to hear about your thermostat. I want to dig deeper into this. 

A few questions — what specific Nest thermostat is this? When you try tapping on the display, does it light up and show something or is it just black? Also, if you have the Nest Thermostat E or the Nest Learning Thermostat, have you tried charging it using a USB cable? Check this out for more information: https://bit.ly/35FLzK6

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's your thermostat now? Still need our help with it?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba