Best Thermostats

[MrsS18]

Good evening

i have just moved house and now have one of these and it’s brilliant but, I need to connect it to my app and I can’t as it’s connected to someone who used to live here. 

how can I get the code needed to set up other than taking it off of the wall? 

[Frustratedddd]

Unless you get the code from the previous owner you can't. The quickest way is factory reset in settings, and follow the instructions for new setup. This removes the previous owner, and makes the thermostat yours.

[Markjosephp]

Hello there,

Thanks for helping, @Frustratedddd.

@MrsS18, I'm checking in to see if you have already set up your Nest Thermostat. Have you tried the steps suggested by Frustratedddd? I'd be glad to hear from you; we'd like to make sure everything is working.

Regards,

Mark

[MrsS18]

Hey thank you for your reply I will try the above and see if I can get the code

[EmersonB]

Hello folks,

@MrsS18 thanks for getting back to us. Sounds like a plan. Keep us posted.

I appreciate the help, Mark and Frustratedddd.

Best,
Emerson

[Jhonleanmel]

Hi there,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel

[MrsS18]

Hi thank you for your reply

i will try and get hold of the code from the previous owner thank you