Best updated now no wifi

[DBinIN]

My thermostat says it updated 18 hours ago and since then the WiFi won’t connect.  Restarted router, restarted thermostat, tried manually connecting to WiFi, checked that battery has enough voltage.  What do I do now?

sofware version is 6.2-37

display-3.7

backplate-5.26

The thermostat is only 3 months old

[SoriaD_]

Hello @DBinIN 

Thanks for posting here in the community!

I'm sorry to hear about this disconnection with your Nest Thermostat. Don´t worry, I'd be happy to help!

Could you share with me the battery information on your Nest Thermostat? Another troubleshooting step I suggest you try is to activate your mobile hotspot and try to connect the network with your thermostat.

Also, you can try a Factory Reset and check if the situation is still there.

Feel free to continue posting. I'm committed to finding a solution for you.

Best regards,

Douglas.