09-16-2022 08:03 AM
09-19-2022 06:54 PM
Hi Xumbrega,
Thanks for reaching out. I'd love to know more about this to provide the correct wiring. Could you share the make and model of your current thermostat?
Thanks,
Edward
09-22-2022 06:59 PM
Hi Xumbrega,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
09-23-2022 07:00 PM
Hi Xumbrega,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward
09-23-2022 07:10 PM
Hi yes - It goes in the * slot - I asked online help via chat. They were very helpful.
09-23-2022 07:36 PM
Hi Xumbrega,
Thanks for the update. I'm glad to hear that you were able to get the answer form our support team. Please observe it for now and let us know if anything comes up.
Thanks,
Edward
09-27-2022 09:44 AM
Hey Xumbrega,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Edward
09-27-2022 10:49 AM
Thanks a lot Edward - but no additional help is required right now. All is working very well!
09-27-2022 11:51 AM
Hi Xumbrega,
Awesome — happy to hear that this has been sorted out. Since the issue is now resolved, I'll be locking this thread in 24 hours. Feel free to create a new one should you have some more questions or concerns in the near future and we'll be more than glad to help.
Thanks,
Edward