Brand new thermostat constantly reconnecting to Wi-Fi

[Holo]

My brand new nest thermostat that is wired to the wall and was installed by ADT keeps disconnecting and reconnecting to the Wi-Fi (which does not have any other issues). This causes my boyfriend to constantly get notifications on his computer while he is playing a game that a new device wants to connect to the router. We are ready to rip it off the wall. How can we fix this issue? 

[Markjosephp]

Hello Holo,

I'm sorry for the inconvenience this may have caused to both of you when your thermostat kept disconnecting from the Wi-Fi network. Let's see what's going on.

The Wi-Fi frequency may be incompatible with the type of thermostat you have. WiFi signal strength may be poor or may have high latency. A network firewall may block outbound connections, and power-related issues are some of the possible reasons why the connection is not being maintained. To isolate:

• How far away is your thermostat from the router?
• Did ADT also set up your thermostat in the app?
• Were there any nearby wireless interference or devices that could cause it to drop a connection?
• Are you getting any warnings or reports on the thermostat's screen?
• How often if drops from your Wi-Fi network?
• Please check your thermostat's power readouts in its technical information settings.

I'll look forward to your response.

Regards,

Mark

[EdwardT]

Hi Holo,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Holo,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward