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Bring back Nest without Google!

DASB
Community Member

Google keeps logging out of Nest so I can’t instantly adjust temperature.  The performance to log back in is so painful, involving TFA etc.  This was never an issue with ‘Nest’ as that just worked!  I would not recommend Nest products because of this issue. 

13 REPLIES 13

EdwardT
Community Specialist
Community Specialist

Hi DASB,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Home app. I'd love to know more about this and I have a few questions:

 

  • When did the issue start?
  • What's the version of your Google Home app?
  • Have you checked if there's an update for the Google Home app?

Looking forward to your response.

 

Thanks,

Edward

DASB
Community Member

I am not using Google Home, just the Nest App, with Google log-in.  Never seen the benefit of Google home, it’s just another layer between me and my heating settings.  This Nest logout/login seems to happen on a regular basis, around once a month. It can then take several minutes just to log into Nest with TFA, etc. Then I get all the emails about someone has logged in to my account.   All I want to do is turn the heating up, or hot water on.  It is quicker to go upstairs and turn it up manually.

EdwardT
Community Specialist
Community Specialist

Hi DASB,

 

Thanks for the response and I apologize for the late reply. To isolate the issue, could you try clearing the cache and data of the Nest app? 

 

Thanks,

Edward

aatienza
Community Specialist
Community Specialist

Hey DASB,

 

Appreciate the help, Edward. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey DASB,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie

DASB
Community Member

Thanks Edward, it is not clear to me how to clear the Cache. 
Also, will that clear all schedules and settings?

aatienza
Community Specialist
Community Specialist

Hey DASB,

 

Sorry for the late response. Clearing the cache will not delete all schedules and settings. Go to your phone settings > Apps > Nest app > Clear cache.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey DASB,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

DASB
Community Member

Sorry for slow reply. I looked on iPhone & iPad settings>Nest (under list of apps) but there is no ‘clear cache’ button, just ‘allow to access’ and under ‘nest settings’ version & legal. So not sure what I’m missing.  
thanks for trying to help…

Ryan_G
Community Specialist
Community Specialist

Hi DASB,

 

Thanks for the reply here and we're sorry for the delay.

 

Since we're unable to see the Clear Cache option from the app, we could try to uninstall and re-install the Google Home app on your phone.

 

Let us know how it goes by replying to this thread.

 

Regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

Ryan_G
Community Specialist
Community Specialist

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan
 

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Thanks for the help, Archie.

 

Have a great day.

 

Best regards,

Ryan