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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3990 Views
  • 0 replies
  • 5 kudos

Compatibility

 I could just be grasping at straws because two customer service reps told me the same thing - my system isn’t compatible because my current thermostat utilizes both “B” and “O” wires, indicating we have a heat pump. Shame on me but I don’t really kn...

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ATC by Community Member
  • 651 Views
  • 13 replies
  • 0 kudos

Resolved! Wiring compatibility Honeywell

I was advised to upload a photo of my current setup for compatibility. Please advise where I should run these wires to my nest. (I have an O, W, G, R, B, Y) my current system controls my AC and heat. 

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power connector

I have two nest thermostats. Two google nest power connectors were professionally installed, one for each thermostat, by hvac professional.In thermostat settings the following message appears: “this thermostat will work with your system but needs a g...

DCR by Community Member
  • 771 Views
  • 9 replies
  • 0 kudos

Wiring Compatibility Vive

Google, during setup and while checking compatibility, advised that I upload a photo to confirm compatibility. I think there is some confusion as to whether I have a heat pump. This system works off of our main electric, we do not have gas or furnace...

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Heating issues

Despite several recommendations on fixes, my bolier and heating just come on randomly during the day and night. I have switched off the auto schedule but it’s still doing it. Can anyone help please

Max1962 by Community Member
  • 1002 Views
  • 20 replies
  • 0 kudos

Nest Not working for furnace and A/C

Am a bit stumped here, have an A/C Unit and a furnace, however I DO have an O/B wire, connecting it all to the nest has not been smooth sailing yet. When setting to heat, the furnace does not turn on, have to set it to always use AUX heat to start th...

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rcruz95 by Community Member
  • 328 Views
  • 6 replies
  • 0 kudos

Nest e heatlink not connecting

Hi we have had nest e for a couple of years with no problems then error message saying error can't connect to heatlink. Have tried resetting heatlink no joy so factory reset thermostat and connected to WiFi display just showing a house symbol.trying ...

Thsjp01 by Community Member
  • 157 Views
  • 1 replies
  • 0 kudos

Heat link doesn't working

Hi there, my heat link doesn't work anymore. It's only 2 years old. I try to repair and reset it but doesn't work. No light comes up. It's freezing in my flat. Is Google able to help or provide a new one? Thanks

Djiouk by Community Member
  • 96 Views
  • 0 replies
  • 0 kudos
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