Broken Heatlink h72

[Cornelisklok]

Hi Google,

I bought a nest learning thermostat on March 20th 2020. After 2,5 years it suddenly stopped supplying power to the thermostat and gave error code H72. After several checks I found out that this is a common problem with the heatlink. Everything else is working fine but just the heatlink is broken. Is there any solution available? I would like to replace the heatlink because everything else is working correctly. Your support is really appreciated. Thanks in advance! Best regards, Cornelis Klok

[RXShorty · Accepted solution]

Hi @Cornelisklok

It is a common issue indeed.

The best thing you can do is reach out to Google Nest Support.
I already replaced the heat link by reaching out to Google. 😊

[Cornelisklok]

Hi RXShorty,

I reached out to them and they will replace my heatlink free of charge! Thanks for the tip. Great service from Google!

best regards,

Cornelis