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Broken google nest replaced with refurbished model

seekay76
Community Member

Just want to say that my google nest thermostat froze and wouldn't work on the coldest day this month. Google wouldn't overnight me a replacement, I had to mail it in and in the meantime go buy another smart thermostat because my house was COLD and I couldn't just stick my heat wires together in perpetuity for heat. When it finally arrived it was refurbished. I had already been forced to purchase an entirely new thermostat to avoid having to rig up my wall wires together to get heat. So now I have a crappy refurbished thermostat that I can't even sell online for anything close to what I paid. They screwed me over, this is a crappy product, a crappy company, and a horrible design. It was not my fault that their product broke, and they gave me a sub-par replacement. Horrible experience. 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry for the late reply, and to hear about the trouble. I know this is not the most ideal situation. I wanted to follow up and see if I could be of any help. Do you mind me asking if you have a case ID that I can use to take a closer look? Please let me know, as I would be happy to take a closer look.


Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake