Broken heat link

[Jj1991]

Hi my nest heat link has just broken I’ve contacted customer care who are sending boxt to replace the heat link as it’s still in warranty but can’t for 3 days. I now can’t use my heating is there anyway I can by pass the heat link and heat my home as I have a 9month old and 3 year old so using heaters isn’t really an option.
thanks

[DragosC]

Hi there, @Jj1991

Thanks for reaching out. We're sorry to hear that you're having trouble with the Heat Link. Could you provide us please with a case number from the live support team so we can take a look at it and see what happened?

[george_t]

Hi @Jj1991. Just checking in, how's it going with the replacement? Is there anything else we can assist you with at the moment?

[george_t]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.