Broken white locking tab on nest 3rd Gen learning thermostat

[Armen]

One of the 4 white locking tabs broke off my nest and now it won’t stay on the wall. Where can I get a replacement?

[Jake]

Hey Armen,

I am sorry for the delayed reply. I wanted to reach out, and see if you still needed any help with your device? Please let me know if the locking tab is still broke, and I would be happy to review further.

Best regards,

Jake

[Armen]

Hello, I took it apart and super glued but it didn’t hold for too long. It’s still on but every time I click the Nest downward, it wants to fall off.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this problem can be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? 

Please let me know.

Best regards,
Garrett DS
 

[Armen]

Yes, need help

[Jake]

Hey Armen,

I am sorry you are still having issues. I have escalated this to a higher Team who will be in contact over the next 24-48 hours. They will be able to assist you further and ensure you are good to go. Please be on the lookout for the email from our Team, and let me know if you have any trouble seeing that.

Best regards,

Jake

[Jake]

Hey Armen,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake