Bypass faulty heat link

[Kendow]

Hi google have identified a faulty heat link and denying a company to replace it but it is 3days. Until then I have not hot water or heating. Can I manually by pass the heat link to get both water and heat?

[David_K]

It depends why it's faulty. Try these steps:

Manually control heating when Heat Link is disconnected - Google Nest Help

[AlexD]

Hi @Kendow , thanks for reaching out to us. I would be happy to try and assist. 

Could you clarify what you are referring to by the replacement by a company being denied. Have you been in touch with my colleagues from the support line and have a case number from them? 

[Kendow]

Typo correction the engineer just been and replacement unit fitted courtesy of Nest!!

[AlexD]

That is great to hear. Make sure to reach out again if anything else comes up. I'll go ahead and close down the thread meanwhile.