05-14-2024 05:16 PM
Originally I did not have a C-wire when I installed the nest. Since then I added the c-wire but the thermostat does not see it. Do I have to remove the device and reinstall for it to see the c-wire. Or will a factory reset do it?
05-17-2024 07:03 PM
Hi @mrelmo,
Thank you for reaching out to the community.
I understand how difficult it is that the Nest Thermostat is not detecting the C-wire. Wiring issues can be tricky, but let's see if we can get it working.
To help diagnose the problem, I'll need some information:
In the meantime, you can try a factory reset. This will erase all your current settings, so be sure to note them down beforehand if needed. Here's how to perform a factory reset (consult your manual for specific instructions, if needed):
Once the reset is complete, please try reconnecting the C-wire and see if the Nest Thermostat detects it. Let me know the results, and we can troubleshoot further if needed.
Best regards,
Jorge.