CANCEL Rush Hour… insanely annoying!

[scunliffe]

I’m not sure how or why my thermostat has “joined” this “Rush hour” event but it is THE MOST ANNOYING AND UNDESIRED FEATURE of any software product I have ever used!

Do you want to turn off/down your A/C at the hottest time of the day? Of course not!

Do you want ZERO OPTIONS in the app to permanently disable this feature that you never asked for or wanted? Of course not!

This is how you lose customers that go use a competitor product.

This needs to get fixed ASAP, or I’m shopping for a product that respects my choices.

[JillG · Accepted solution]

Hi @scunliffe 

Use this form and contact the Nest support team.  I will also let the team know as other Nest community members are having similar issues unenrolling from Rush Hour Rewards. 

Contact Us - Google Nest Help 

[scunliffe]

That form just let to their chat support (which closed while I waited in line)… or the ability to reach out to them on Twitter via DMs.

Update 1: Apparently I’ve been “subscribed” to this feature (yet TBD by whom and when)

Update 2: They apparently have a team that handles these cancellations… awaiting details on getting my setting cancelled

Needless to say, if this stupid feature isn’t reversed ASAP, I will be getting a no -google thermostat. I will not be held hostage in my own home by terribly designed software features. Shame on the product team that shipped this nonsense without a built in off switch.

[scunliffe]

Good news, Google reached out to resolve the scenario. I’m all good now.

[Brian_B]

This is ridiculous - place the cancel option on the device - don't hide it behind a cumbersome and slow to respond "chat" message page.  Morons.....

[stevearndt]

Not gonna lie.

Its obscenely cumbersome. I have to speak to someone to submit a ticket that has to b approved before the email to terminate the service goes out . Only at that point do I get to request the service ended.

From there no idea how much longer before its actually terminated. 

[DougScott]

I happen to be sensitive to temps.  While I understand the simplistic logic they are using, the reason the hydro usage increases between 4 and 6pm daily has little to do with a/c (since the highest hydro usage time in January is also between 4 and 6pm) and much more to do with people cooking, doing laundry right after work, etc.  Hydro companies already generate their highest profits during that time range, apparently reactors become less efficient during certain times of days requiring customers to pay a higher unit price. 

[STEVEWEAVERS]

I have solar panels on the roof. The sun is beating down, so I am supplying power to the grid while I'm sweating at home, and I can't do anything about it. I need an old-fashioned dumb thermostat the does what it is told. Does anybody from Google read these?

[Chara]

Wait, we were automatically enrolled?! I've been trying to figure out why it's 80 **bleep**ing degrees in my bedroom at 11:30 pm when it was supposed to reduce to 75 at 7 pm and 72 at 10 pm so that it's comfortable when I go to sleep. Not 4 hours into bad sleep because I'm overheating!!  How can I turn it off??

And Google - I will also leave Nest if this can't be addressed quickly. As in, before tomorrow bedtime. Insane!