cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Can Not Get Nest Thermostat to install on app

ACJ79
Community Member

I have gone through set up several times with many factory resets and device removals from app but the nest will not finish the install. I continually get the below error at during the last step after it says configuration completed.  then the app locks up I have for force quit. very frustrating. I have disabled all of my router firewall settings and get the same error. device shows connected to my wifi and connectivity is good.

error at last steperror at last step

1 Recommended Answer

ACJ79
Community Member

I solved this on my own by removing the device, them entering my address in the app. then re installing the Nest.

View Recommended Answer in original post

2 REPLIES 2

ACJ79
Community Member

I solved this on my own by removing the device, them entering my address in the app. then re installing the Nest.

Markjosephp
Community Specialist
Community Specialist

Hi ACJ79,

 

That's great! I appreciate you posting and updating us on your efforts to address your concern and find a fix. Hats off to you!

 

So I'm going to be locking this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

 

Best regards,

Mark