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Can no longer link Nest Thermostat E with Google Home

Mallakye
Community Member

Had to factory reset my Thermostat due new Internet provider etc. 

I can no longer link my thermostat with Google Home. 

Thermostat works as usual within the Nest app. 

Is this just how it is now that there's talk of Google dropping Nest products? 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Mallakye 

When the Nest Learning Thermostat or Nest Thermostat E is installed in the Google Nest app, it should AUTOMATICALLY appear in the Google Home app, provided that you are logging onto both apps with the same Google Account and accessing the same Google Nest "home/structure".

In the last year, many customers in this forum have reported this sometimes does not happen, and many have had success with this workaround:

1) In the Google Nest app, create a new, temporary Google Nest "home/structure".

2) In the Google Home app, delete that new, empty Google Nest "home/structure".

3) This apparently forces the 2 apps to sync, and the thermostat then appears in the Google Home app.

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out and for being a step ahead of us. I just want to check if you managed to see the response above. Were you able to try the troubleshooting steps that have been provided? Please let us know how it goes.


I appreciate your input, @MplsCustomer.

 

Best,

Jenelyn