Can not connect to WiFi

[erick9566]

After so many attempts and different ways of resetting nothing worked. Please HELP. I even input the WIFI name and password....

[Murray]

I am in the same situation and there doesn't seem to be any way of getting help. I am seriously considering returning this product and buying something that works. 

[ASzaf]

If it used to connect to WiFi, but no longer does, and the re-setting does nothing, this is a known error at Nest.  I had it happen myself on 1 of my 3 thermostats.  Contact Google/Nest support (I used chat) and they will send you a new unit.  You return the old one in the same box.  Then all will work again.

[MelbaDT]

Hey folks, 

Sorry to hear about your experiences with your Nest thermostat and for the delay but thanks for your suggestion, ASzaf. 

erick9566 and Murray, have you had the chance to get in touch with our support team as suggested above? If no and you're still experiencing the same with your thermostats, please let me know so I can check on this further. 

Best, 

Melba

[MelbaDT]

Hey erick9566, 

Checking back in — still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba