Can not connect to internet. Tried resetting the thermostat and reconnecting but not working?

[Katiedance]

Our nest is not connecting to the internet. Tried reset and connecting by putting in internet details. 
Last night a low battery message but this message has disappeared today.

Can anyone help? Not picking up our internet router, 

We now have the nest turning heating on intermittently even though it is warm outside!! 
With energy costs this is not a good situation

[EdwardT]

Hi Katiedance,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What is the power reading of your Nest Thermostat?

Looking forward to your response.

Thanks,

Edward

[Katiedance · Accepted solution]

Thank you for your reply. I have organised replacement now as we had an error w5 message. Our thermostat is faulty, I contacted your chat service yesterday!! 

[Ryan_G]

Hey Katiedance,

Thanks for the reply.

It's great to hear that you are about to receive your Nest Thermostat replacement. We'll keep this thread open for a couple of days if ever you'll have a question.

Thanks for the help, Edward.

Regards,

Ryan

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba