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Can’t add my nest to Home

Dd5
Community Member

When I try to add the nest in the home app it asks if I have a old nest account and I say no and then it asks me to agree to the nest terms of service which I do but then it says there’s an error and won’t add the new nest thermostat to the Home app. It says an error occurred and won’t let me go forward

6 REPLIES 6

RyanJ
Community Member

I had to install the Nest app to link my Nest E after it wouldn't connect to Google Home.  Once I connected via Nest, it auto-imported into Home.

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing this to the Google Nest Community.

 

Are you trying to set up a new Nest thermostat, Dd5? If yes, you can only do it through the Google Home app. If you're trying to manage and see your thermostat from the Nest app to Google Home app, you'll need to migrate your Nest account to Google first. 

 

Thanks for sharing your insights here, RyanJ. It is also a great way to start migrating from Nest to Google.

 

Best regards,

Ryan

Dd5
Community Member

Thanks. Turns out you can't add a nest from a work email. I have a company with a website and email through squarespace and gmail but it won't work. Added it through a separate gmail email without trouble

aatienza
Community Specialist
Community Specialist

Hey Dd5,

 

Thanks for getting back to us. That's correct — you can't use a work email due to account restriction. Let us know if you have any other questions, we're here to help.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Dd5,

 

Chiming in to check if you still need help with this?

 

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.


Thanks,

Archie

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba