With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Troubleshoot setup: Nest Thermostats
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Should Thermostat Screen indicate that stage 2 heating is currently on?
I recently had my thermostat replaced under warranty. With the first nest learning thermostat, the screen on the thermostat would literally indicate that “Stage 2” was turned on when the system was utilizing Stage 2 Heating. But on my second nest lea...
Alexa can't set a temperature above a set schedule
I have a schedule set on my Nest thermostat that sets the heat to 20c at 7am, and turns it down to 9 at 9.30pm. This has been set for a long time. This morning I was up at 6.30 and asked Alexa to set the heat to 20. She replied she was unable to set ...
Worst customer service I’ve ever experienced
I’m being ignored by Google support on email, so hoping I get some answers here. My Learning Thermostat’s WiFi stopped working. Which I hear is a known problem. You sent me a faulty replacent and Xi and I went through multiple steps of troubleshootin...
Nest Thermostate migration to Google Home Account
I currently have a nest thermostat at home and use the Nest app. Which I am quite happy with. At work we recently installed a nest thermostat also. I could not for some reason install it on the google home account. So I maybe mistakenly added to my h...
Fan but no heat
Help!! I can not get my thermostat to blow heart through my home! I have assure wires are correct it will work for an hour then goes back to no heat
Nest, boiler and transformer wiring
I am trying to install a nest thermostat to a boiler. The thermostat wire has a c wire. The zone control has two T terminals. The 24 volt transformer has a load and a common. This is what am hvac guy at work suggested but others have said it doesn't ...
Email Regarding Thermostat Failure and Replacement
I received the following email below. I clicked the links and there is no info on the offer of replacing my thermostat, as indicated in the email. Any info would be helpful. Hi Michael,We've identified an issue with your new Nest Thermostat and its a...
Nest Thermostat Gen 3 changing heating temperature randomly.
Nest Thermostst Gen 3 hard wired and running a manual schedule with Auto Learn and Home/Away Assist Off. Nest randomly changes heating temp to 22C once every few days usually around 8am. No routines running on Google Home. Looking back at daily histo...
nest thermostat - alexa temperature control by voice
Hi, before migration I could set nest temp using alexa voice command, but since today my alexa says "I do not know how to set nest to that setting". Checking temperature works, but "alexa set nest temperature at 20" does not work any more... Not sure...
How do I manually trigger heat pump defrost cycle
Something akin to this post: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Heatpump-Defrost-cycle/m-p/274887/thread-id/56128There is a lot of ice build up around my coil. How do I trigger defrost to melt the ice manually, since it didn't se...
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