Can’t connect or see my Wifi

[Stemad]

I’m completely lost. My thermostat after no problems has lost connection with my WiFi and won’t reconnect. In fact at this point it can’t see my network. Nothing has changed. I’ve followed all of the suggestions and it’s made no difference. At a loss at what I do/

[Austin224]

Same with mine…

[dsmithnh]

Same here. Apparently no resolution?

[Castec]

Same here..

[RCan]

Got the same issue. All fine for 18 months, now won't even find any network, even tried hotspot.

[Millieashcroft]

I’ve had the exact same problem!!! Nothing works 

[aatienza]

Hey folks,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What type of Nest thermostat do you have? Can your thermostat find other Wi-Fi networks? How far away is the thermostat from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat? Do you only have one Wi-Fi network, or are there others?“ If there are others, “Do any of them end in _ext? 

Looking forward to your response.

Thanks,
Archie

[Stemad]

Hi

Mine is a 3rd Gen Learning thermostat. I’ve followed and tried all the steps in the help centre, apart from a different network because I’ve only got one,  without resolution. Nothing has changed in my home. The thermostat has worked without problem, in my case for 10 months, which appears to be the case for others in this thread. 

[Millieashcroft]

My wifi hasn’t changed or moved it just all of a sudden stopped being connected, nothing had changed in our house it’s just the nest on the wall in the hallway!

I’ve tried every step in the troubleshooting multiple times, no wifi networks come up at all. Similarly to others in the thread, our nest was connected for 10 months and then stopped. 

Model is 3.7, backplate is 6.5. 

Hope you can help??

[MichaelKE]

If you read the posts you will see the answers to your questions -- all of them have Nests that were working just fine and then the thermostat just stopped identifying Wi-Fi networks. We've all done the basics and things like distance to the router or other devices are bogus questions since the Nest had been working for multiple months, so its not as if all of sudden somebody moved the router or started using a cell phone that they didn't before. Is this a systemic problem that the Nests have? Should I just replace the Nest with a Honeywell?

[Windsor2021]

I have the same issue.  It can't find any networks.  Nothing has changes with my network.  I have third generation.

[Rkukulski]

Message @madebygoogle on Twitter. Make sure it’s a direct message and they will respond immediately and send a new unit.

[MichaelKE]

I have the same issue as the previous posters. The Learning Nest was working just fine on my home wi-fi (we installed it about 6 months ago) until 12 days ago. Now it doesn't find my home network -- I've reset my router, I've reset the Nest, I've tried entering the network information manually and nothing happened, I checked the power (it's above 3.8v). Other devices work just fine in the room which has the Nest. We have an identical Nest in another part of the house and it works just fine. 

[Rkukulski]

I also have a similar problem. My nest v2 has been connected to the same network for over a year. In the past week it has lost the wifi connection. I have gone through the troubleshooting online, but it won’t reconnect. 
I restart the nest and it recognizes there are active wifi networks (including mine), but when I attempt to connect, it is unsuccessful. I have restarted the router, I have tried both routers in the house. Nothing works, but my other devices (including other google products are connected). Not sure if this matters but I’m in Canada on a Telus connection. 

[Stemad]

Hi guys sounds like we all have pretty much the same problem regardless of what country we live in.  I’ve had some success though and my problem is now resolved, albeit with a new unit, that’s worth sharing. As I stated in my first post I’d tried everything in the help centre and posting in here was I thought the only option I had left as there didn’t appear anyone you could actually speak to. However I contacted Google via a direct message to their official Twitter account @madebygoogle and they’ve been brilliant. Constant contact, follow ups and what impressed me most was that on Friday early evening I requested a replacement unit and it arrived at Saturday lunchtime. Apparently the issue with my original unit (3rd Gen Learning) was the WiFi chip. I’m no tech expert so I can only take their word for that. I’d highly recommend using this route to resolve your issues. I also told them about the feedback on this thread re the amount of what appears to be very similar or the same issue and questioned component/technology reliability. Whether they do anything about that info from little ‘ol me is probably doubtful. Anyway hope this message helps you guys. 

[Rkukulski]

Everyone, as a previous poster mentioned, the way to get this fixed is not this message board. You need to direct message madebygoogle on Twitter. The response is immediate and they will send you a new unit once they know you’ve tried everything. The new unit arrives within 1-2 days from ups and you will have to put a down payment on it until they verify your old unit is actually broken. Please message @ madebygoogle on Twitter.

[Millieashcroft]

What if you don’t have Twitter? 😩

[Rkukulski]

Then you go to your App Store, type in Twitter in the search bar, then locate the Twitter app and hit download. Once it downloads, sign up for an account, it’s free and you could even associate it with a throw away email account if you wish. Good luck!

[MichaelKE]

Guys -- I don't think the issue is a faulty device, I think the issue is a lack of a C wire connector. There are some good videos on YouTube on how to add a C connector and a simpler Google solution called the Nest Power Connector. I have just purchased one and will install it shortly, it looks like a relatively simple install (no need to call the HVAC guy out to do it). I will let you know if this works for me.

[Gloyon]

I have the same issue, factory reset it, tried to setup on Nest app but get stuck at finding networks, have rebooted my wifi/modem to no avail 

[Jenelyn_O]

Hi folks, 

Thanks for reaching out and I'm sorry for the delay. Do you see any messages or code on your Nest Thermostats? To check it, please go to your thermostat Quick View menu then highlight the gear icon for Settings. Let me know what you see there. Also, try to connect your thermostat to your hotspot to isolate it further. 

Best,

Jenelyn

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Jenelyn.

Thanks,
Archie

[EmersonB]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jenelyn and Archie.
 
Regards,
Emerson

[MichaelKE]

Thanks Google specialists for following up on this. I replaced my Nest and bought a Google Connect and that did trick

[EmersonB]

Hi everyone,

@MichaelKE, thanks for getting back to us and we're glad that it's resolved now. 

@All, in case you have other questions please let us know or else I'll be locking this thread after 24 hours. Feel free to start a new thread and we'll be happy to help.
  
Best,
Emerson