Can,t end hold time on app

[Seahawk1972]

Trying to end hold time through app but get message that hold time is still active

[David_K]

Are these the steps you're trying?

1. Open the Home app and then touch and hold your thermostat's tile.
2. Make sure your thermostat is in the Heat, Cool, or Heat • Cool mode the temperature hold is in.
3. Tap Hold temperature.
4. Tap End hold.

You can also try ending it on the thermostat itself:

1. In the Menu view, select the hold temperature icon (it looks like a clock).
2. Select Stop to end the temperature hold.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you were able to try the troubleshooting steps provided above. Please let us know how it goes. 

I appreciate your help, @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi Seahawk1972,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hi Seahawk1972,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn