Can’t operate Nest thermostat via Google Home

[PaulR84]

Hi, sorry if this has already been asked and answered. My Nest Thermostat has worked flawlessly for months but now all of a sudden I can’t operate it through the Google Home app, but it still works fine through the Nest app? I have tried removing it from my system, factory resetting and adding it again but I can’t get it to respond and be controlled via Google Home. This also means I can’t control it with my voice anymore. Any suggestions?

[PaulR84 · Accepted solution]

☹️Let me know if you figure it out and I will do likewise!

[Bulbs711]

I also have this problem and tried exactly what you have tried with no success 🤬

[PaulR84 · Accepted solution]

☹️Let me know if you figure it out and I will do likewise!

[Ryan_G]

Hey folks,

Thanks for reaching out here in the Google Nest Community and we're sorry to hear about what's happening.

I'd like to check a couple of things for us to further isolate the issue. Do you see your Nest Thermostat under devices from the Google Home app? Are you getting any error message when you tap on your thermostat from the app? Have we tried restarting your mobile devices and your Wi-Fi router?

Let us know by replying to this thread and we'll be glad to assist you.

Best regards,

Ryan

[PaulR84]

Hi Ryan, thanks for reaching out.

Like Craig I have the thermostat shown listed under my devices on the Google Home App (it got added automatically when I re-added it to the Nest App)

I get no error message. 
It shows the current status of the Thermostat in the Google Home App (ie, Heat, Eco, Off) but I can’t change anything through the Google Home App. The picture of the thermostat dial kind of goes blank as if it’s trying to connect and then just reverts back after a few seconds with nothing happening. 
I can continue to control it fine from the Nest App though. 

[mackword]

Ryan,

same problem here, except after removing the nest from my google app, now I can’t get it back. Hope to hear back soon…it’s getting hot.

thanks,

mack

[Bulbs711]

Hi Ryan,

Thanks for getting back to me.

The Nest logo appears in the top right corner and the Nest app is working as it should.

I get no error messages when trying to switch the thermostat on via the Google home app just the screen flashing.

I've reset everything and uninstalled/reinstalled the Google home app and the Nest app also even reset my router

Regards,

Craig.

[PaulR84 · Accepted solution]

All, the problem seems to have miraculously fixed itself! Normal service resumed, I can control my Nest Thermostat via Google Home and voice commands again. 

[Bulbs711]

Hi mate,

Just checked mine and suprise suprise mine has also miraculously started to work as it should.

[EdwardT]

Hi folks,

Thanks for the update. I'm glad to hear that everything is working fine. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Jake]

Hey all,

I wanted to check in with you, and see if you had any questions. Please let me know, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake