Can’t pair device with Nest nft app. Minus sign “-“ in the code

[Luca_gi]

 

Hi,

I can’t pair the already installed learning thermostat with App on iOS. Keep saying code is wrong. Device is well connected to internet. 
possible reason is a “-“ sign in the code on thermostat screen, that I can’t replicate on iPhone keyboard. (See pics)

any help?

thanks

 

[Jenelyn_O]

Hi Luca_gi,

Thanks for posting in the Google Nest Community forum. You don't have to put this (-) sign. Could you please reset your Nest Learning Thermostat Account Connection then repeat the process again? Also, reinstall your Nest app.

If the issue persists, try to use a different mobile device to set up your thermostat.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Luca_gi]

Hi Janelyn,

thanks for your answer. I tried to reset device and app but no luck. I could not try with another device as I am testing the NFT app on iOS and I was unable ti install test app on android. Plus I can't login on the "standard" app with my account. should I register another account and try with that.

The message clearly states that the code I entered is incorrect.

thanks

Luca

[Jenelyn_O]

Hey Luca_gi,

Thanks for the update. It looks like you have either Nest Learning Thermostat 2nd Gen or 1st gen. Try to set it up again to the Nest app and this time try to choose Nest Learning Thermostat 2nd Gen under the device type. If the issue persists, try to select the 1st Gen thermostat. 

Let me know how it goes.

Regards,

Jenelyn

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Dan_A]

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Sincerely,

Dan