Nest E thermostat went offline. Can’t get Nest app back. Won’t accept WR code or entry key. Deleted!

[Hotrod2020]

Nest E thermostat Can’t get app back running. Won’t accept QR code or entry key for the device. 

[Jenelyn_O]

Hi Hotrod2020,

Thanks for reaching out. I'm sorry for the delay. If your Nest Thermostat is experiencing low battery issues or if there's a device that interferes with the connection, it will automatically go offline and you'll not be able to connect it back to your account unless it has sufficient power. Please check your thermostat readout.

You can follow this guide:

1. Go to your thermostat Quick View menu. 
2. Go to Settings.
3. Look for  Technical Info.
4. Choose Power.

The ideal battery level for your thermostat is at least 3.7-3.8 V above. Also, check for connection interference such as: cordless phones, Bluetooth devices, baby monitors and other Wi-Fi devices.

Best,

Jenelyn

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Dan_A]

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Sincerely,

Dan