Can’t regain control images in Nest iPhone app

[hatchimomototos]

Can’t regain control image in iPhone app for Nest Next Generation learning thermostat 

[Markjosephp]

Hi hatchimomototos,

It appears that you lost access to your Nest thermostat in the Nest app. I'm sorry for the trouble — let's see what's going on.

Make sure that you're signed in with the right email address associated with your Nest thermostat. If so, try checking for other available structures where your thermostat might be connected. Check out this guide on how to switch home.

Let me know if that helps.

Best regards,

Mark

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @Markjosephp.
@hatchimomototos, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel