Google Nest Community

Wi fi connection

Hi my thermostat disconnected from my wi fi several days ago, I've reset thermostat, rebooted wi fi tried to manually type in network but it still won't connect. Any ideas please

Help!

Help! Where do I plug the white and red wires in a Gen 3 Nest?..

QR Code and Entry mode Do Not Work

We recently reset our wifi and needed to re-add our thermostats to our home App. The QR code immediately takes a blurry photo every time and fails to connect. The Code Entry method asks me to choose the last four digits of the serial from a list it n...

Thermostat compatibility

Thermostat offline

We had a power outage a couple of weeks ago! When the power came back on all my devices came back on line except our thermostat! I have tried a few times to reset the modem and everything comes back up but the thermostat! The problem is we are in RI ...

3rd Gen Nest Thermostat wiring help

I have a 3rd gen thermostat and a heat pump. Here is a picture of what I have.

Nest Thermostat not updating, will not send code for app

We have Gen 2 Thermostats. One works great. The software for the second thermostat has not been updated since 2019. In addition, the app on the thermostat is not connected. It does indicate that it is connected to my WiFi.I have tried removing power ...

Multiple Thermostats

Feature Request: I have two HVAC systems (upstairs and downstairs), and it would be great if I could tell them not to run simultaneously. My power company has an on-demand consumption model, and they strongly encourage us not to "stack" our usage; if...

Home Away Stopped Working

Up until about a week or so ago my Home Away Assist worked like it’s supposed to. Now it won’t change to Away when I leave my home for the day. I have to manually switch the thermostat to Eco. I’ve uninstalled and reinstalled the app- no help. My set...