Can't signin or reset my pwd on iphone app for Nest thermostat

[JT466]

I have been using the iPhone app for years but suddenly now I can't sign in or reset my password. I receive no email to reset.

[MplsCustomer]

@JT466 

Are you absolutely sure you're using the same Google Account you've always used to sign into the Google Home app to administer your Nest Thermostat?

[JT466]

I'm absolutely certain i am using my Nest account that I have always used for 5 years. This is nonsense - I should be able to reset my Nest password any time I want. Why can't I talk to a real person to do so? I worked in IT for 35 years - I understand what service should be.

[JT466]

My frustration arises because it says my password is invalid yet when I click reset password, I receive no email. Someone needs to respond with a solution or I need to talk to an administrator.

[MplsCustomer]

@JT466 

I'm just another customer. The only way I know of to contact Support is to start with this link. On the "Resources" page, just select "Next step" without clicking on any of the online resources in order to get to the next page to select your contact method (chat or phone).

https://support.google.com/googlenest/gethelp?hl=en

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the trouble this has caused you. I just want to check if you managed to see the response above and if you were able to get in touch with our support team over the phone. 

Please let us know if you still have questions or concerns, as we'll be willing to assist you.

I appreciate the help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi JT466,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[JT466]

Thanks Jenelyn. All is good - I was able to connect with tech support who instructed me to sign in to the Nest account using my Google credentials. I was not aware that the Nest app was linked to Google - I had thought my Nest sign in was a separate entity. Cheers! John

[Jenelyn_O]

Hey John,

I'm glad to hear that. Thanks for the update! Please feel free to create a new thread if you have any questions or concerns, as I'll be willing to assist you. Otherwise, I'll be locking this thread after 24 hours.

Cheers,

Jenelyn