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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 22095 Views
  • 0 replies
  • 6 kudos

Resolved! Need Nest pro help

We have a NEST stat controlling a hot water radiant floor as 1st stage, and forced hot air as 2nd stage, which means the fan must turn on for 2nd stage. Instead the stat defaulted to both stages being radiant floor. Homeowner's set up does not prompt...

iCooper2 by • Community Member
  • 898 Views
  • 3 replies
  • 0 kudos

Super disappointed

So after being unable to reconnect to my wifi, or any wifi ( phone hotspot ) , following every single point of advice in the support pages, i rang and spoke with support. To be told, its two months out of warranty ( had it only since August 2019 ) an...

LeanneD by • Community Member
  • 1695 Views
  • 5 replies
  • 0 kudos

Nest thermostat locking tabs broken

I have a new (3 months old) thermostat that one of the white locking tabs broke off, thus not creating a solid connecting and rendering the thermostat useless. Is there anyway to replace this back plate?

Tyler by • Community Member
  • 995 Views
  • 3 replies
  • 0 kudos

Nest Thermostat Gen 3 hot water schedule not working

My thermostat has suddenly stopped controlling the hot water according to the schedule. I am able to boost on & off just fine but for some reason the hit water is not coming on at scheduled times so we often have cold water in the morning - not ideal...

Arulras by • Community Member
  • 46926 Views
  • 79 replies
  • 8 kudos

Email and PW

Cannot get email to reset PW. would prefer text!

Creed by • Community Member
  • 678 Views
  • 3 replies
  • 0 kudos

Unable to start device pairing

Nest Learning Thermostat is installed and working (manually). When I try to add the thermostat to Google Home (tried both Andriod and Apple), I get the error:"Unable to start device pairing. Configuration not available."I went through all of the trou...

tmat1122 by • Community Member
  • 41639 Views
  • 29 replies
  • 47 kudos

Thermostat has no power

So I set my thermostat up and linked it to the heat link and all was working well. Then suddenly my thermostat said it could not connect to the WiFi and now my thermostat does not have any power even if plugged into the mains. Anyone experienced anyt...

Hayley-H by • Community Member
  • 2668 Views
  • 11 replies
  • 2 kudos
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