Can’t turn on my heater

[Jeran]

Hey there lisalau,

I apologize about the slow response time, thank you for being patient! Were you able to fix that heating issue? If not, I'd be happy to help you out. First, would you be able to go into your Nest Thermostats setting, and take a picture of your wiring, and upload it here, so we can look at it? That way, we can see if the wiring is being read properly by the Thermostat.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeff]

Hey lisalau,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[EdwardT]

Hi lisalau,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward