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Can you update thermostat software via USB?

Hub101
Community Member

‎10-25-2023 02:43 AM

I have  nest learning thermostat, it got stuck in an update a while back, which i manage to stop by letting the battery fully drain.  However now it will not connect to or recognize any WIFI [say error 'nest.W5'].  My guess it was the incomplete software update.  Can I update via the USB and a laptop (as wifi is not recognized)?  Btw Ive tried various shutdowns and resets suggest online, no joy with those

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3 REPLIES 3

Gerard
Community Member

‎10-25-2023 03:21 AM

I'd also be interested in somehow forcing a firmware update on my 3rd Generation Nest as mine is stuck on 5.9.5-2, has been so since November 2022., and stays on that firmware no matter which wifi I connect it to.

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Hub101
Community Member

‎10-28-2023 11:06 AM

Turns out a replacement unit was needed (Wi-Fi chip not working)

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EmersonB
Community Specialist
Community Specialist
In response to Hub101

‎10-28-2023 02:58 PM

Hello everyone,

 

@Hub101, thanks for reaching out here in the Community. How's it going? Were you able to reach our support team? In case you have an update, you know where to find us.

 

@Gerard, try resetting it to the factory default and re-add it back to your app. Just a reminder, after the reset all your set schedules and other configurations will get deleted.

 

Let us know how it goes.

 

Regards,

Emerson

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