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Cannot Migrate to Google Sign-In

mayerian25
Community Member

Have a Nest account (pre-2019) that is attached to a @sympatico.ca email address that we no longer have any access to.  Attempting to migrate to Google in order to continue to operate thermostat from Android app.  I enter old email and password, which brings me to a verification screen.  Code is being sent to the @sympatico.ca email address that is inaccessible.  Loop continues.  Is there a way to migration to an @gmail.com account without being able to complete verification step on App?  Thank you in advance for help!

4 REPLIES 4

Frustratedddd
Community Member

I am going to ask a silly question, but why not just set up a Gmail account and use that? Forget your old account for your Nest.

Jake
Community Specialist
Community Specialist

Hey mayerian25,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey mayerian25,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey mayerian25,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake