Cannot Reset My Nest Password????

[Robvet1]

What a horrible user experience! Two of my three Nest thermostats are suddenly offline in the Nest app; the 3rd is still connected. Cannot login into the Nest account as my password no longer works. Have spent at least 30 minutes trying to reset my Google Nest password. No luck. The change message says, “Check instructions that have been emailed to you.” No instruction email ever arrives! So, what should be ‘Stupidly Simple” doesn’t work.

Shouldn’t this stuff just work?

Would appreciate any guidance.

[MplsCustomer]

@Robvet1 

I don't know why your Google Nest app password would quit working unless you are somehow inadvertently trying to sign on with the wrong account. I also don't know why you would get a "Check instructions that have been emailed to you" message in response to a password reset and then never get the email.

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.