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Cannot Sign Into Nest App

Community Member

I cannot connect to the Nest App. I'm prompted to sign in with my Google account, I select it, allow access, and I am then transferred to the Google home screen ( Account never adds to Nest and I cannot remotely control my device.


Community Member

I’m having the same problem and can’t find a solution. 

I’ve got the same issue, have either of you had any luck?

Nope. And it's so frustrating. Defeats the purpose of having it if I can't connect remotely.

Yeah I’ve got someone from Google trying to fix the problem & even they don’t know the answer which seems mad considering it seems to affect so many people 

Keep us updated please.

Community Member

I am having the same issues. asks for a key in the Nest app settings but then I don't see the app anywhere to get the  key. 

Community Specialist
Community Specialist

Hi folks,

I'm sorry to hear about the issues that you're having when trying to sign in to your Nest app. Let's sort this out.


Going over the steps here might help:


  1. Try if you can log in to the Nest web app.
  2. If so, uninstall and reinstall the Nest app.
  3. Confirm that the Nest app has permission to use the phone's location.
    1. For Android:
      1. Settings > Apps > Nest > Permissions.
      2. Set Location to Always Allow.
    2. For iOS:
      1. Go to Settings > Privacy > Location Services > Nest.
  4. Restart the phone.
  5. Sign in to the Nest app.
  6. If possible, try another device to check if the Nest app works with no issues.


@0328, to be clear, are you having trouble adding your Nest thermostat to the Nest app? Check out this guide on how to get the entry key.


Keep us posted on how it goes.


Best regards,


Community Member

I am able to sign into the Nest App now guys!!! The issue for when is when the App launched the browser to sign into a Google Account, I had Microsoft Edge set as my default browser. I changed my default browser to Chrome, and my Google account successfully signed into the nest app. I am an Android user by the way.