09-29-2023 03:18 AM
I reinstalled the latest version of the Nest App.
1. When I add the Entry Key it hangs forever on the "Choose the number that matches"
2. If I select "Start Installation" it requires a 7 digit Entry Key - mine has 6 Digits.
3. I tried this on two Android Devices.
4. I restarted the Nest Device and home Network.
5. The Nest App on my PC works fine.
See attached images
Setup hangs
Entry Key
Answered! Go to the Recommended Answer.
09-30-2023 03:28 AM
Appreciate you confirming, Then you can definitely go ahead and follow the steps I originally shared.
09-29-2023 05:27 AM
Try these steps:
09-29-2023 09:01 AM
Hello
Thank you for the reply.
I am reluctant to do a factory reset because if I select "Start Installation" it requires a 7 digit Entry Key - mine has 6 Digits.
Why is there a difference in Entry Key digits?
09-29-2023 09:10 AM
Let's confirm something to start with. Which model of thermostat is it?
How to tell which Nest thermostat you have - Google Nest Help
09-30-2023 12:52 AM
Nest Learning Thermostat - 2nd gen
09-30-2023 02:31 AM
09-30-2023 03:28 AM
Appreciate you confirming, Then you can definitely go ahead and follow the steps I originally shared.
10-01-2023 08:02 AM
Thank you, this worked!
10-01-2023 08:04 AM
Glad to hear that!