Cannot connect my Nest doorbell to app

[Nate89]

Cannot connect my Google nest doorbell to the Google home app. The button on the back of the doorbell seems to be unresponsive.

[David_K]

First lets check with model of doorbell is it that you have? Scroll to the bottom of this page for the doorbell models:

Technical specs for Nest cameras and doorbells - Google Nest Help

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. A few questions: how far is the doorbell from your router? Is it fully charged or plugged into the wall outlet? Also, were there any changes to your WiFi network? 
 

Going over the steps here might help:
 

1. Restart your doorbell:
   • Locate the reset pinhole at the back of the doorbell.
     
     
     
     Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port at the back of the doorbell.
   • Press and hold for 5 seconds.
   • Your doorbell will restart, and the status light will be steady, solid white.
2. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
3. If you have a dual band Wi-Fi frequency, ensure to pair it to a 2.4 GHz Wi-Fi frequency to get a stable connection.
4. If all else fails, factory reset your doorbell. Please read the instructions carefully to factory reset your doorbell.
    

Let me know how it goes.

I appreciate the help, @David_K.

Best,

Jenelyn

[zoeuvre]

Hi folks,

@Nate89, I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Dan_A]

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread. 

Sincerely,

Dan