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Cannot control Nest Thermostat using the Nest App

Schalmers
Community Member

Recently installed the nest thermostat - I can turn the heating on via the thermostat itself but not via the nest app on my phone.

The nest app is connected to the nest thermostat and the nest thermostat is connected to my WiFi.

additionally if I try set a schedule on the nest app, those changes do not appear on the thermostat.

I’ve tried restarting the thermostat and reinstalling the nest app on my phone…

19 REPLIES 19

CoolingWizard
Platinum Product Expert
Platinum Product Expert

Hello Schalmers,

when you launch the Nest app does it show your home and the thermostat like mine does? see the picture below.

DC32A169-7383-4825-98AE-DCB28618933D.jpeg

The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.
If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

yes it does

CoolingWizard
Platinum Product Expert
Platinum Product Expert

OK then that means you are in the ECO schedule and when you’re in the ECO schedule, you cannot make any set point changes .

82CA3D49-F93F-4A52-B29F-73356DD0632F.jpeg24478CD6-22D6-4F5C-8D35-211EF6D32CB1.jpeg22AD291B-1162-4184-BA00-A4BE09B8F9EB.jpeg

Also, in your troubleshooting steps, you claimed that the Nest is on the Wi-Fi and the app is on the Wi-Fi and they are connected. And you were the installer? So your smart phone, and the nest app, and the Nest account were the ones that were used when you installed the thermostat, correct?

The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.
If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

Hi,

I do not have the eco mode on.

The Nest and app are both connected to the same WiFi - it was installed by a nest pro, not done myself.

My smart phone, my nest app and my Nest account were the ones that were used when the thermostat was installed yes

Jake
Community Specialist
Community Specialist

Hey there,

 

Thanks so much CoolingWizard for the helpful replies.

 

I wanted to follow up and see if I could be of any help. I found an article with more details that could help out. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

Schalmers
Community Member

Hi,

 

I still cannot set a schedule with my nest and cannot turn the heating on/off on the nest app 

CoolingWizard
Platinum Product Expert
Platinum Product Expert

Do me a favor, describe the step-by-step procedure you use on the Nest app to turn on the heat.

Ken, The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.
If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

Hi,

Within the Nest App, I’m clicking the lower circle which is named “kitchen” and then clicking “mode” in the bottom left and then clicking “heat”. This does not change the mode on the thermostat itself - in order to do that I have to physically press the face of the thermostat in my kitchen.

CoolingWizard
Platinum Product Expert
Platinum Product Expert

The only thing that I can see standing in the way, is that the nest thermostat itself is not still connected to the Wi-Fi net work. Technically, the Nest app goes over the Internet to the Google server, and from the Google server back down to the thermostat. Can you double check the nest thermostat to make sure it still sees the Netwerk and the Wi-Fi network that is

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.
If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

Hey folks,

 

Thanks for the help, CoolingWizard.

Schalmers, I suggest checking your Nest Thermostat if its connected to your Wi-Fi network.

 

Best,

Mel

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@Schalmers how's it going with your Nest Thermostat? were you able to connect it to your Wifi network? In case you have an update, you know where to find us.

 

I appreciate your response, Mel, Ken and Jake.

 

Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@Schalmers just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Best,
Emerson

VSB
Community Member

I have the same issue. Samsung phone. Connected to thermostat and can control from the phone but will not let me schedule as I have in the past

VSB
Community Member

Replying to my own post. I went to the Google play and updated the app. Now the schedule works

Markjosephp
Community Specialist
Community Specialist

Hello folks,

 

Thanks for assisting, Emerson.

 

@VSB, I wanted to stop by and see how I could help. Going over these steps might help:

 

  1. Try uninstalling and reinstalling the Nest app to make sure it gets an update.
  2. Restart your phone.
  3. Restart your thermostat device itself by pressing and holding the screen for 10 seconds until it shuts down to refresh.
  4. Once it's ready, ensure that it's still connected to your Wi-Fi network.

 

Please let me know if that helps or if the issue still persists.

 

Regards,

Mark

Hi VSB,,

 

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — we'd like to make sure everything is working.

Thanks,

Mark

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Regards,

Juni